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Delete your BetterBowl account

Last updated: 14 May 2026

The short version

  • ·You can delete your account yourself from inside the BetterBowl app: Settings → Account details → Delete account.
  • ·If you can't access the app, email admin@betterbowl.com.au from the address registered to your account.
  • ·Your personal data is removed from our active systems within 30 days, and from encrypted backups within a further 90 days.
  • ·Deletion is permanent. We can't recover your dogs, plans, photos, or history afterwards.

1. Who this applies to

BetterBowl is operated by PawChef Pty Ltd (ABN 51 694 031 064), trading as BetterBowl. This page applies if you have a BetterBowl account on iOS, Android, or the web.

2. Delete from inside the app (recommended)

The fastest way to delete your account is from inside the app itself:

  1. Open the BetterBowl app and sign in.
  2. Tap the Settings icon in the top-right of the Home screen.
  3. Tap Account details.
  4. Scroll to the Danger zone section at the bottom.
  5. Tap Delete account.
  6. Type DELETE in the confirmation field and tap Delete my account.

We start the deletion sweep immediately. You'll be signed out as soon as it finishes, and you won't be able to sign back in to the deleted account.

3. Delete by email (if you can't access the app)

If you've lost access to the email address on your account, or the app isn't working for you, we can process a deletion request manually:

  • Email admin@betterbowl.com.au from the email address registered to your BetterBowl account.
  • Use the subject line "Delete my account" so it routes correctly.
  • We aim to acknowledge requests within 5 business days, and complete the deletion within 30 days. If we need to verify your identity first, we'll let you know what we need.

4. What gets deleted

When your account is deleted, we remove the following from our active systems:

  • Account information: your name, email address, and any profile photo you uploaded.
  • Dog profiles: name, breed, age, weight, activity level, feeding mode, allergies, sensitivities, health conditions, and any photos you uploaded.
  • Meal and feeding data: meal plans, recipes you built or favourited, cooking queue tasks, shopping lists, pantry items, batch cook records, and freezer stock.
  • Health logs: meal feedback, stool observations, weight history, cycle check notes, and any photos attached to logs.
  • Ask BetterBowl history: the in-app AI assistant conversations linked to your account.
  • Feedback and support messages: any feedback you submitted through the in-app form, with the exception of messages we needed to retain for fraud or safety reasons (see section 5).

5. What we keep, and for how long

A small amount of information may persist after deletion, in line with our Privacy Policy and applicable law:

  • Encrypted backups: your data may remain in encrypted backups for up to 90 days after deletion, after which it is purged on our standard rotation. Backups are not accessed for any purpose other than disaster recovery.
  • Limited records for legitimate purposes: we may retain information that is required for fraud prevention, legal compliance (such as tax records), or to resolve an outstanding dispute. We retain only what's necessary and only for as long as required.
  • Anonymised, aggregated analytics: data that no longer identifies you (for example, "how many users tried Recipe X this month") may be kept indefinitely. This information cannot be linked back to you.
  • Public or community content: BetterBowl does not currently have public user content, so nothing of yours is shared with other users. If this changes in future, this page will be updated.

6. Deletion timing

  • Active systems: personal data is removed within 30 days of your request.
  • Backups: purged within a further 90 days, on the standard backup rotation.
  • End to end: total maximum of approximately 120 days from request to complete erasure.

7. Other options before you delete

If you don't want to delete the entire account, we can also help with:

  • Deleting a single dog profile while keeping your account active: tap the dog in Settings, then tap Delete.
  • Removing specific photos from logs or profiles: open the photo in the app and tap Remove.
  • Exporting your data in a machine-readable format before deleting: email us at admin@betterbowl.com.au with the subject line "Export my data."
  • Unsubscribing from marketing emails without closing your account: use the unsubscribe link at the bottom of any marketing email.

8. Contact us

For any question about account deletion or your data:

PawChef Pty Ltd (trading as BetterBowl)
Email: admin@betterbowl.com.au

Our full Privacy Policy covers what we collect, how we use it, and the other rights you have over your data.